Director of Internal Operations

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Somerset West and Taunton Council
Taunton, Somerset
Closing date:
23rd September
Job Ref:

Recruitment timetable

Closing Date
23rd September 2019 at 10am
Longlist meeting
26th September 2019
Preliminary interviews
4th October 2019
Shortlist meeting
10th October 2019
Final interviews
22nd October 2019


A fantastic opportunity to demonstrate your leadership, dynamism and dedication to excellence within a newly formed council in one of the UK’s most fascinating counties.

Somerset West and Taunton Council has been through a transformation that puts customers at the heart of everything we do. New ways of working coupled with fresh technology is streamlining processes and empowering staff to take ownership, promote agile and collaborative working, think commercially and deliver excellent service.

We are one of the largest local authority areas in the UK, offering a unique set of opportunities and challenges. From our county town of Taunton with its Garden Town status, the Area of Outstanding Natural Beauty on Exmoor, with Minehead and our coastal communities along our northern coastline and Europe’s largest construction project at Hinkley Point. This geographic, demographic and economic diversity is a strength as well as a challenge.

The ambition for the future of Somerset West and Taunton is as big as the opportunity on offer. A new political administration is promoting emerging strategic themes of tackling the climate crisis, providing high-quality housing and increasing our commercial income and investments.  Harnessing the opportunities for sustainable growth will be critical for our future success, while maximising commercial income and delivering quality homes for our communities.

Now, we are looking for a new Director to take us to the next level of entrepreneurialism, ambition and commercialism, working with recently appointed CEO, to make up the senior leadership team. This is a highly visible leadership position where your drive and determination will have a huge impact on our staff, our customers and our stakeholders.

You will provide resilient leadership for our organisation’s ‘engine room’, leading on the continuous transformation of services, taking a solution focused approach, with an emphasis on the customer. You will further develop our customer interactions and provide a more joined up approach to service delivery. All of this will be realised by using varied and creative approaches to developing and using policy, intelligence and insight to influence and inform.

If you have a proven track record of ensuring customers are at the forefront of strategic planning and operational delivery; where customer insight is effective in driving continuous improvement and efficiency, then we would like to hear from you.  You should evidence leading business change to achieve positive financial outcomes, embedding a commercial yet client focussed approach to all business processes and have worked at senior management level within a political environment.  Experience of successful change management and transformation within a large organisation is essential, as is an understanding of the workings of local government. 

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How To Apply

To apply for this role, please submit an up to date copy of your CV, along with a Supporting Statement (no more than 2 pages) that addresses the criteria set out in the person specification, using examples to demonstrate how you meet the essential requirements. Please provide your home, work, mobile and email contact details and let us know of any dates when you are not available or where you may have difficulty with the indicative timetable. You should also provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach your referees without your prior permission.

Once you have submitted your application, you will receive an automated email to confirm that you have applied. If you do not receive this email, please make contact with GatenbySanderson.


The following consultants are managing this role and will be happy to answer any questions that are not covered in the person specification on the next webpage.

Dawn Faulkner
0121 644 5703
Stephanie Crossland
0113 268 0704
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